Shipping
Processing Time
Orders are processed within 2–3 business days (excluding weekends and holidays).
You will receive a confirmation email with tracking information once your order has shipped.
Shipping Rates
Flat Rate Shipping: $7.99 for all domestic orders.
Free Shipping: Enjoy free shipping on orders over $75 (before taxes).
Delivery Times
Standard shipping typically takes 3–7 business days, depending on your location.
Please note that delivery times may vary due to carrier delays or other unforeseen circumstances.
International Shipping
Unfortunately, international shipping is currently unavailable. We look forward to expanding our shipping options in the future!
Returns & Exchanges
Your satisfaction is important to us! If you’re not completely happy with your purchase, we’re here to help.
Eligibility
Returns are accepted within 30 days of purchase for unused, unopened products in their original packaging.
Unfortunately, we cannot accept returns on opened or used products due to hygiene and safety reasons, ensuring the integrity and quality of our all-natural products for all customers.
How to Request a Return
Email us at info@ceonie.com with your order number and reason for return.
We will provide you with return instructions, including the shipping address.
Once we receive and inspect the return, we’ll process your refund (minus original shipping costs) within 5–7 business days.
Exchanges
If you wish to exchange an item, please contact us at info@ceonie.com. Exchanges are subject to product availability.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, email us at info@ceonie.com with photos of the issue, and we’ll make it right!
For any questions or concerns, please reach out to us at info@ceonie.com. Thank you for choosing CEONIE Naturals—where we help you Glow Naturally!